Stakeholder Communication Management and Response Methods

The company refers to the stakeholder negotiation standard AA1000 SES and identifies the main stakeholders as government agencies, shareholders and investors, employees, customers, suppliers, etc., and reports the communication status with each stakeholder to the board of directors once a year.
In order to understand and respond to the issues of concern to various stakeholders, a stakeholder area is set up on the company's website to provide a contact window. Through multiple communication methods and information disclosure, we aim to maintain good communication with stakeholders and truly respond to their interests. Relate to people’s needs.
The communication situation between various stakeholders in 2024 was reported to the board of directors on November 8, 2024, with the following contents:

interested

parties

Important issues

of concern

Communication channels and response methods

Implement performance

Government Agencies

Integrity Management

Labour Relations

Occupational Safety and Health

  • Official Documents
  • Provide relevant information as required by the competent authority
  • Participate in regulatory publicity meetings or symposiums held by the competent authorities from time to time
  • Cooperate with the supervision and inspection of the competent authorities
  • Immediately respond to inquiries from competent authorities
  • Actively participate in regulatory promotion meetings or symposiums held by the competent authorities
  • Cooperate with the competent authorities to complete the review and revision of various rules and regulations according to the progress

Shareholders and Investors

Business Performance

Compliance

  • Regularly announce financial reports and operating information
  • Immediate important news announcement
  • Set up spokesperson and proxy spokesperson
  • Hold regular shareholders' meetings every year
  • Company website and public information observatory
  • The shareholders' meeting in May 30, 2025 will report operating results to shareholders.
  • 2024 quarterly financial reports are announced as scheduled
  • Provide real-time and accurate information according to major information processing procedures
  • Set up a contact window to establish a good communication channel with shareholders

Staff

Labor-Employer Relationship

Occupational Safety and Health

Education Training

Employee Compensation and Benefits

  • Provide free employee health examination and consultation every year
  • Staff health lectures
  • Quarterly welfare committee communication
  • Human rights policy and management
  • The company's internal website publishes various event information
  • Performance appraisal
  • Promotion pathway
  • Promote education and training, both internal and external
  • In 2024, the factory provided 10 on-site health services and 2 doctor consultations to check the health of employees
  •  Invite the Jiajie biomedical team to conduct health lectures
  • Through the meetings of the Welfare Committee, the Group is provided with information so that employees can understand the operation of the Group and the company
  • Set up a sexual harassment hotline (06-3840077#3307) ;email (adm02@amigo.com.tw)
  • Gender equality and workforce diversity, creating a fair employment environment regardless of gender, nationality, age, ability structure, etc.
  • Through the mailbox of the head of management, we promote company policies and group activities and respond to employees' concerns in an effective and timely manner
  • Through the annual performance appraisal system, supervisors and employees can reach a departmental consensus and improve their ability to achieve salary matching
  • In 2024, the total number of personnel training hours is expected to be 606 hours, including 321 hours of internal training and 121 hours of external training by the end of October

Client

Product Quality

After-Sales Service

Research, Development and Innovation

Compliance

Sustainability

  • Cooperate with customer product, environmental and other requirements and inspections
  • Provide overall solutions from design to output to improve customer satisfaction
  • Build long-term and close relationships with customers
  • Irregular visits
  • Phone, email, video conferencing
  • Delivery on time according to customer needs
  • Hold meetings with customers from time to time to understand development needs and discuss R&D issues.
  • 2024 of production schedule according to customer needs, delivery on schedule.
  • Cooperate with customers' product carbon reduction goals and environmental protection requirements

Supplier

Business Performance

Product Quality

Supplier Evaluation

Compliance

  • Phone, email, video conferencing
  • Cooperate with the schedule to arrange the purchase schedule
  • In 2024, 18 letters of commitment to the social responsibility enterprise standard were issued
  • Evaluation will be conducted before the end of October every year
  • Communicate closely with suppliers to ensure that suppliers deliver goods as scheduled without affecting production progress
  • Confirm stable supply quality to meet customer expectations
  • All 18 letters of commitment to the Corporate Standards for Social Responsibility were signed
  • The top 60 suppliers in terms of transaction amount in 2024 must complete the assessment, and the pass rate is 100%
  • There are 16 manufacturers with grade A, 36 manufacturers with grade B, and 8 manufacturers with grade C.
The communication situation between various stakeholders in 2023 was reported to the board of directors on November 10, 2023, with the following contents:

interested

parties

Important issues

of concern

Communication channels and response methods

Implement performance

Government Agencies

Integrity Management

Labour Relations

Occupational Safety and Health

  • Official Documents
  • Provide relevant information as required by the competent authority
  • Participate in regulatory publicity meetings or symposiums held by the competent authorities from time to time
  • Cooperate with the supervision and inspection of the competent authorities
  • Immediately respond to inquiries from competent authorities
  • Actively participate in regulatory promotion meetings or symposiums held by the competent authorities
  • Cooperate with the competent authorities to complete the review and revision of various rules and regulations according to the progress

Shareholders and Investors

Business Performance

Compliance

  • Regularly announce financial reports and operating information
  • Immediate important news announcement
  • Set up spokesperson and proxy spokesperson
  • Hold regular shareholders' meetings every year
  • Company website and public information observatory
  • The shareholders' meeting in May 2023 will report operating results to shareholders.
  • 2023 quarterly financial reports are announced as scheduled
  • Provide real-time and accurate information according to major information processing procedures
  • Set up a contact window to establish a good communication channel with shareholders

Staff

Labor-Employer Relationship

Occupational Safety and Health

Education Training

Employee Benefits

Employee Compensation and Benefits

  • Provide free employee health examination and consultation every year
  • Promote education and training, both internal and external
  • Quarterly Welfare Committee Communication
  • Performance Appraisal
  • Human Rights Policy and Management
  • The company's internal website publishes various event information
  • Factory nurses and doctor consultations to monitor the health of employees at all times
  • 2023 years of talent cultivation, 144.5 hours of internal training and 172.5 hours of external training
  • 2023 years of employee travel, football games, three-day bonuses, gifts, dinners and other benefits
  • Set up a sexual harassment hotline (06-3840077#3307) ;email (adm02@amigo.com.tw)
  • Gender equality and workforce diversity, creating a fair employment environment regardless of gender, nationality, age, ability structure, etc.

Client

Product Quality

After-Sales Service

Customer Privacy

Compliance

Innovating

  • Cooperate with customer product, environmental and other requirements and inspections
  • Provide overall solutions from design to output to improve customer satisfaction
  • Build long-term and close relationships with customers
  • Irregular visits
  • Phone, email, video conferencing
  • Delivery on time according to customer needs
  • Hold meetings with customers from time to time to understand development needs and discuss R&D issues.
  • 2023 years of production schedule according to customer needs, delivery on schedule.
  • 2023 years of cooperation with customers in product certification, entrusting the Taiwan Commodity Testing and Verification Center to conduct factory audits

Supplier

Business Performance

Product Quality

Supplier Evaluation

Product Regulatory Compliance

  • Phone, email, video conferencing
  • Cooperate with the schedule to arrange the purchase schedule
  • Annual supplier evaluation
  • Communicate closely with suppliers to ensure that suppliers deliver goods as scheduled without affecting production progress
  • Confirm stable supply quality to meet customer expectations
  • Perform supplier assessments

Stakeholder Contact Window

Government Agencies

Accounting Dept.︱Ms. Lin
Tel:(06) 384-0077
         Extension 3801
E-mail:fen@amigo.com.tw
Management Dept.︱Ms. Yang​
Tel:(06) 384-0077
         Extension 3307
E-mail:adm02@amigo.com.tw

Shareholders and Investors

Spokesperson︱General Manager Huang
Acting Spokesperson︱Ms. Lin from the Finance and Accounting Dept.
Tel:(06) 384-0077
         Extension 3700、3801
E-mail:rita.huang@amigo.com.tw

Staff

Management Dept.︱Ms. Yang​
Tel:(06) 384-0077
         Extension 3307
E-mail:adm02@amigo.com.tw

Client

Sales Dept.︱Ms. Lin
Tel:(06) 384-0077
         Extension 3306
E-mail:elise.lin@amigo.com.tw

Supplier

Purchasing Dept.︱Ms. Lai
Tel:(06) 384-0077
         Extension 3319
E-mail:vanessa.lai@amigo.com.tw

Government Agencies

Accounting Dept.︱Ms. Lin
Tel:(06) 384-0077
         Extension 3801
E-mail:fen@amigo.com.tw

Shareholders and Investors

Spokesperson︱General Manager Huang
Acting Spokesperson︱Ms. Lin from the Finance and Accounting Dept.
Tel:(06) 384-0077
         Extension 3700、3801
E-mail:rita.huang@amigo.com.tw

Staff

Management Dept.︱Human Resources Unit
Tel:(06) 384-0077
         Extension 3307
E-mail:adm02@amigo.com.tw

Client

Sales Dept.︱Ms. Lin
Tel:(06) 384-0077
         Extension 3306
E-mail:elise.lin@amigo.com.tw

Supplier

Purchasing Dept.︱Ms. Lai
Tel:(06) 384-0077
         Extension 3319
E-mail:vanessa.lai@amigo.com.tw